Service Requests

This service request form is provided for Authentic Custom Homes, LLC. clients.

Any new items that you wish to request service for under the terms of your warranty should be reported in writing to Authentic Custom Homes, LLC. using the “Service Request Form.” Please complete the form below to request service for all repairs, with the exception of those repairs that require emergency service. By submitting this form you will be helping us to expedite your needs in a timelier manner. Therefore, we ask that this form be used instead of a phone call or verbal request in all cases. All work will be initiated upon receipt of the form in our office. This allows our service department to work more accurately and efficiently. For emergency repairs please use the list of trade partners provided to you upon closing. Before submitting a Service Request to our office, please review the Warranty Section of your contract.

If you have any questions, please call our office at (830) 816-7100, between the hours of 8:00am and 5:00pm CT, Monday through Friday.

Thank you for your cooperation.

"Throughout the design and building process, the team has communicated so comfortably with us that it has facilitated our achieving our goals with a great deal of ease. They have helped us with ideas and steered us away from possible pitfalls. Building a custom home while living two hundred miles away could be a strenuous and taxing proposition, but it has been made quite easy by Israel and his great staff."

Jack and Mary Purcell

* Name:
* Email:
* Phone:
* Address:
City, State and Zip:
* Description of Service Request:
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